Frequently Asked Questions

Browse our categories on the website, select the items you wish to purchase, add them to your cart, then proceed to checkout. At checkout, provide your shipping and payment details, and confirm the order.

We accept major debit/credit cards, net banking, UPI, and digital wallets for orders within India.

Yes, all online payments on Pristine Forests are processed through secure, encrypted payment gateways. We safeguard your card and transaction details through industry-standard security protocols.

Yes, we offer a partial COD option for eligible pin codes within India. To confirm your order, you will need to pay 5 percent of the total order value upfront, and the remaining amount can be paid in cash at the time of delivery.

Yes. At checkout you will find a field to enter your voucher or promo code. Once you enter it, the discount will be applied before you proceed to payment.

Yes we support guest checkout. However, creating an account gives you quicker access to order history, easier re-orders, and notifications of upcoming launches.

Payment rejection can happen due to incorrect card details, insufficient funds, bank restrictions, or connectivity issues. Please check your details, contact your bank if needed, and retry. If problems persist, reach out to our Customer Care team with your error code/message.

For orders confirmed on our website, we aim to dispatch within 1-2 business days (excluding weekends and public holidays). In India, standard delivery time is 3-7 business days depending on your location. For remote or hard-to-reach areas, it may take up to 10-12 business days.

Yes. You may provide a different shipping address during checkout. Please ensure the pin code and address details are correct to avoid delays.

Once your order is dispatched, we will email you the courier name and tracking number. You can also check your order’s status in the “My Account” section on our website.

If an item becomes unavailable post-order, we will inform you via email or phone. You will have the option to wait for restock, choose an equivalent product or cancel for a refund.

You may request cancellation before the item is dispatched by contacting our Customer Care team. Once the product has been shipped, cancellation may no longer be possible and you will need to follow our return policy.

We want you to be delighted with your purchase. If you receive a damaged, defective or wrong item, please contact us within 7 days from delivery. For hygiene and safety reasons (since these are body/face oils and mists), returns are accepted only if the product is unopened and in its original condition, unless the fault lies with us.

Once we receive and process your return we will initiate the refund to your original payment method. The time for the refund to reflect depends on your bank or payment provider (typically 5-10 business days).

Yes. At Pristine Forests we formulate our products with high-quality natural botanicals and Ayurvedic inspiration. All ingredients are subject to rigorous quality checks. Any ingredient marked with ** on our labels is certified organic.

No product is tested on animals. Our products are made with botanical extracts, plant-based preservatives, and clean and safe ingredients.

We recommend consulting your healthcare provider before using new skincare or body care products during pregnancy or breastfeeding, especially if you are sensitive to essential oils. If you have specific ingredient queries please reach out to our Customer Care team.

Each Pristine Forests product comes with a clear manufacturing date and a printed “best before” date. All our formulations have a shelf life of 2 years from the date of manufacturing. For best results, store your products in a cool and dry place, away from direct sunlight, and keep the bottle tightly closed after each use.

We design our formulations keeping Indian skin and body care conditions in mind. However if you have highly sensitive skin or known allergies, we advise doing a small patch test behind your ear or on the inner forearm and waiting for 24 hours to check for reaction. Stop use immediately if you experience irritation.

You may email us at [email protected] or call our helpline at +919465995344 between 10 am and 6 pm IST (Monday through Friday). We aim to respond within 24 business hours.

Please feel free to send your query via email. Our customer care team will be happy to assist you.