Return Policy
Your satisfaction matters to us. If something does not feel right, we are here to help. Due to the nature of skincare and personal care products, we follow a clear and transparent return policy to ensure safety and hygiene for all customers.
Eligibility for Return
We accept returns under the following conditions:
- Received damaged, leaked or tampered item
- Received wrong product
- Received expired product
Note: Returns are strictly for unused and unopened items unless damage occurred during transit.
Return Request Window
All return requests must be initiated within 7 days of the delivery date. We cannot process requests made beyond this window.
How to Request a Return
To request a return, please email our care team at:
Please include the following in your email:
- Your Order Number
- Clear photos or a short video showing the issue
- A brief description of the problem
Pick Up and Inspection
Once your request is approved, we will arrange for a pickup from your delivery address. Upon receiving the item at our facility, our quality team will conduct a thorough inspection before processing the refund or replacement.
Refund Processing
Refunds are typically processed within 5 to 10 business days after the returned item passes inspection.
For Cash on Delivery (COD) orders, we will request your bank account details to process the refund electronically, as we do not offer cash refunds.
Order Cancellation
You may cancel your order at any time before it has been shipped from our facility. Once an order is in transit, it cannot be cancelled and must follow the standard return process if eligible.
Non-Returnable Items
The following items are strictly non-returnable:
- Products that have been used or opened
- Items missing their original packaging or seals
- Any request made after the 7-day window
Pricing Policy
All prices are listed in INR and are inclusive of applicable taxes. Prices are subject to change without prior notice, but any changes will not affect orders that have already been confirmed.