Share
Submit a request within seven days of delivery. Tell us which eligible product fell short of your expectations and what you were hoping to experience instead.
Why we created this
Care beyond checkout.
Fragrance is deeply personal, and some things simply cannot be experienced through a screen. You can read every note and description, yet the way a scent feels on you may still be different from what you imagined. That does not make it the wrong product. It simply means another option in our collection might serve you better.
You spend time choosing what feels right for you, and we want your choice to feel truly right. So, if the first one is not quite the right fit, the next one is on us.
The Program Sequence
How It Works
Refine
Answer a few brief questions about your preferred notes, textures, and skin feel so we can understand your routine.
Receive
Based on your insights, we will recommend tailored alternatives within the same product category. Choose one, and we will dispatch it to you at no additional cost.
Guidelines & Criteria
The essential details of our promise.
Scope
For one full-size Face Mist, Body Mist, or Body Oil purchased directly from the Pristine Forests website.
Timeline
Requests must be submitted within 7 days of confirmed delivery.
Limit
Available once per customer, for one product per eligible order.
Exchange
The alternative will be of the same size and value as your original selection. The second product is your final selection under this programme.
Return
You do not need to return the original product. Keep it, or pass it along to someone who might enjoy it.
Note
Damaged, leaking, or incorrect shipments are handled immediately through our standard Customer Care process.
Common Inquiries
Frequently Asked Questions
What is Right by You?
Our one-time customer care promise. If an eligible full-size product doesn't meet your expectations, we will help you select a complimentary alternative from the same category.
Do I need to return the original product?
No. You may keep the original product.
Can I choose a product from a different category or size?
No. To ensure we find your perfect match, alternatives must be from the same product category, size, and value (e.g., a face mist for a face mist).
Can I request a refund instead?
Right by You is designed to help you discover the right product fit and does not offer cash refunds or store credit. Returns for refunds follow our standard Return Policy.
How do I begin?
Simply complete our brief request form with your order number to share your product experience.
Begin Your RequestProgram Terms
- Right by You is valid once per customer for a single eligible full-size product from an order placed directly on pristineforests.com.
- Requests must be submitted within seven (7) calendar days of confirmed delivery.
- Applies exclusively to full-size face mists, body mists, and body oils. Essential oils, samples, travel sizes, bundles, and gift sets are excluded.
- The complimentary alternative must match the original product's category, size, and value. This second selection is final and cannot be replaced or exchanged again under this programme.
- No return of the original item is required.
- The program cannot be exchanged for cash or store credit.
- Defective, damaged, or incorrectly shipped items are handled separately under our standard return policy. Pristine Forests reserves the right to update program terms.
- Note: Damaged, leaking, or incorrect shipments are handled immediately through our standard Customer Care process.