Last Updated: 31st March 2026

At Pristine Forests, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines what information we collect, how we use it, with whom it may be shared, and how we protect it. It also explains your rights with respect to that information.

Please note that this Privacy Policy is subject to periodic updates. We encourage you to revisit this page from time to time to stay informed of any changes. Your continued use of our website following any update constitutes your acceptance of the revised policy.

By using the Pristine Forests website, you expressly consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website. This Policy is incorporated into and subject to our Terms and Conditions.

1. Your Consent

By accessing or using our website and by providing us with your information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy, including the sharing of information as outlined herein.

If you believe that any information we hold about you is inaccurate or incomplete, please write to us at the contact address provided below. We will promptly correct any verified inaccuracies.

2. Information We Collect

Pristine Forests collects only the information necessary to serve you accurately and efficiently. Most of what we collect is basic in nature and is required to process a purchase, handle a return, or respond to an enquiry. This may include:

• Your name, email address, and phone number

• Postal and billing address

• Date of birth (where relevant)

• Details of items requested or purchased

• IP address, browser type and version, and operating system

• Language preferences and browsing behaviour on our website

We may also automatically track certain information based on how you interact with our website, including pages visited, referral URLs, and session activity. This data is aggregated and used to improve our offerings and better understand our users.

We will not sell, distribute, or lease your personal information to third parties without your consent, except as described in this Policy.

3. Payment and Banking Information

Pristine Forests does not collect, store, or process your credit card, debit card, or banking information. All payment transactions are handled directly through our authorised third-party payment gateway, which transmits your data securely to the relevant financial institution. We do not have access to your card or banking details at any point.

4. Account Registration

Certain features of our website require you to create an account. Registration is free of charge. You will be asked to provide a name, email address, and a password of your choosing.

Your password forms a critical part of our security system. You are responsible for keeping it confidential. Please do not share it with anyone. If you suspect your password has been compromised, we strongly recommend changing it immediately.

5. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil your orders and manage returns or refunds

• To respond to your enquiries and provide customer support

• To send you relevant updates, offers, and communications (with your consent)

• To personalise your browsing and shopping experience

• To detect, prevent, and address fraud or other unlawful activities

• To comply with legal obligations and enforce our Terms and Conditions

Where we use your information for marketing purposes, we will always provide you with the ability to opt out.

6. Cookies and Site Technologies

We use cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on our website, measure the effectiveness of our communications, and understand user behaviour.

Cookies are small files stored on your device. They help us remember your preferences, keep you logged in during a session, and provide content that is relevant to your interests. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until deleted).

You may choose to decline cookies through your browser settings. Please note that doing so may limit certain features of our website or require you to re-enter your login details more frequently. If you decline or disable cookies, certain tracking technologies may not function as intended, and some data collection used for analytics and advertising purposes may be reduced.

7. How We Communicate With You

Email: If you have shared your email address with us, you may receive newsletters, product updates, promotions, and other relevant communications. You can opt out of these at any time by clicking the Unsubscribe link in any email or by updating your communication preferences in your account profile.

SMS / Text Messages: If you have provided your mobile number, you may receive text alerts relating to orders, offers, or events. Pristine Forests does not send unsolicited messages. Standard carrier charges may apply.

WhatsApp: If you have provided your mobile number, we may reach out to you on WhatsApp to share order updates, tracking information, offers, and other relevant communications. You can opt out of WhatsApp communications from us at any time by sending us a message requesting to be removed. Please note that opting out may mean you miss time-sensitive updates related to your orders.

Phone: If you have shared a contact number, we may reach out for service-related matters or, with your consent, to share product information.

Certain communications, such as order confirmations and account registration notices, are essential to providing our service and cannot be opted out of.

8. Sharing of Personal Information

We may share your personal information in the following limited circumstances:

• Service providers: We engage trusted third parties (such as logistics companies, payment processors, email platforms, and data analytics providers) to support our operations. These parties are granted access only to the information required for their specific function and are contractually obligated to keep it confidential.

• Corporate affiliates: We may share information within our affiliated entities for purposes including fraud prevention, account management, and coordinated services.

• Legal requirements: We may disclose personal information when required by law, court order, or government authority, or when necessary to protect the rights and safety of our users or the public.

• Third-party events or promotions: With your explicit consent, we may share your information with co-sponsors of specific events or promotions. Any such sharing will be communicated to you clearly before it occurs.

9. Security

We have implemented reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, or loss. Data transmitted via our website is protected using industry-standard security measures, including encryption (such as HTTPS). We use Shopify as our platform provider, which is a Level 1 PCI DSS compliant service provider, maintaining the highest standard for payment processing and security. Shopify undergoes independent security assessments to ensure robust and up-to-date protection.

While we take all reasonable precautions, no method of online data transmission is entirely without risk. We encourage you to take care when sharing personal information online.

10. Third-Party Links and Advertising

Our website may contain links to third-party websites. These sites operate independently and are not governed by this Privacy Policy. We are not responsible for their content, practices, or privacy policies. We recommend reviewing the privacy policies of any external site you visit.

We may work with third-party advertising partners who display ads based on your browsing behaviour. These partners may collect certain non-personal information (such as your IP address and the pages you visit) through cookies and similar technologies. They do not have access to your name, address, or other identifying information held by Pristine Forests.

11. Data Retention and Transfer

Your personal information is stored in databases located in India and is subject to applicable Indian data protection laws. In the event that data is transferred to another country, the legal protections of that jurisdiction will apply.

We retain your personal information for as long as is necessary to fulfil the purposes described in this Policy, or as required by law.

12. Special Events, Surveys, and Questionnaires

From time to time, Pristine Forests may host contests, surveys, or other promotional events. Where specific rules apply to the collection of personal information in connection with such activities, those rules will be communicated clearly. In the absence of specific rules, this Privacy Policy governs.

13. Employment Enquiries

If you submit personal information to us in connection with a job application, such as a CV or cover letter, we will treat it as strictly confidential. It will be used solely for the purpose of evaluating your application and contacting you regarding relevant opportunities at Pristine Forests or its affiliates. We will retain this information unless you request otherwise.

14. Children

The Pristine Forests website is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, you are welcome to browse our website, but please do not submit any personal information. Should we become aware that we have inadvertently collected information from a minor, we will delete it from our records promptly.

15. Your Right to Opt Out

You may opt out of receiving promotional or marketing communications from us at any time. To unsubscribe from all Pristine Forests mailing lists, please write to us at the contact address below or use the unsubscribe link in any communication you receive from us.

16. Business Transfers

In the event of a merger, acquisition, or sale of assets involving Pristine Forests, your personal information may be transferred to the acquiring entity. Any such entity will be required to honour the commitments set out in this Privacy Policy.

17. Our Rights

Pristine Forests reserves the right to monitor activity on its platform where necessary to comply with legal obligations, protect the integrity of our services, and safeguard the interests of our users. We may, at our sole discretion, suspend or terminate access to any user who we believe is acting in violation of applicable laws or our Terms and Conditions.

We also reserve the right to limit quantities of items purchased and to decline orders where we reasonably believe products are intended for resale.

18. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are significant, we will make reasonable efforts to notify you, including via email where appropriate. Your continued use of our website following any update constitutes your acceptance of the revised terms.

19. Get in Touch

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us a message by writing to us at [email protected]. 

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